Most of what people ask is answered below. If you can't find it, just write to hi@creativefactory.tr — a real person reads every message.
On the iPhone or iPad open Settings → tap your name at the top → Subscriptions → Boncuk → Cancel Subscription. Premium stays active until the end of the current period and does not renew.
In the app: Settings (parental gate appears) → Reset progress. All stars and level history are erased, preferences remain. To wipe everything you can also delete the app — iOS removes all local data.
Refund requests go through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, pick the purchase, and request a refund. We don't need to approve it; Apple decides.
Make sure you're signed in with the same Apple ID. In the app go to Settings → Restore purchases (behind the parent gate). Once Apple confirms the entitlement, premium becomes active.
Boncuk follows the device language: Turkish or English. To change it, go to iOS Settings → General → Language & Region → Preferred Language. The app switches on the next launch.
Mixed mode opens once you've earned a total of 60 stars across the other four modes. Premium is required. Grinding a favorite mode alone won't do it; spreading practice builds a more solid base.
Right. Boncuk shows zero ads and has no analytics or tracking SDKs. Progress stays on the device. See the Privacy Policy for details.
Anything not answered above, write to hi@creativefactory.tr. We usually reply the same or next day.